JUMIA BLACK FRIDAY GENERAL/OPERATIONAL TIPS
- Deals Quality : Ensure you join the jumia anniversary promotion with your top selling SKUs.
- Newsfeed : Use the seller toolkit to add your products on newsfeed. This gives app users added advantage to check your store. News feed feature offers free marketing of your products to potential customers that uses the app.
- Seller Score : Ensure to maintain a high seller score and increase it before the jumia anniversary promotions to enable you join the promotion.
- Jumia Express : Take advantage of the Jumia Express service to sell more and reduce operational stress. Enjoy faster delivery to your customers and operational excellence.
- Smart Quality Check : Ensure to Process and drop off the right products to avoid your products from failing QC. Click here to view the QC guidelines
- Volume Restriction : Ensure none of your orders are cancelled as out of stock to avoid order limitation. One of the best ways to ensure this is using the Jumia Express service.
- Assortments : Increase your products to enjoy more sales and carry out a regular stock update on seller center.
- Packaging materials : Order Packaging materials online to ensure you have enough to handle orders during the promotion.
- Returns : Pick up your returns from the hubs so we can prepare the hubs and warehouses for the upcoming campaign.
- Fast order fulfillment /Stock management : Jumia Express is the best way to ensure fast order fulfillment. Ensure to monitor Stock on seller center when using the Drop shipping method,and always fulfill all pending orders in 48 hours to avoid cancellation.
- Packaging Guidelines: Package all items according to our packaging guidelines. Click here to view the guidelines
Be reminded that all orders should be processed within 48 hours. That is, you have 24 hours to update orders from pending to ready to ship and 24 hours to ship your orders.
SELLER SCORE INFORMATION
Jumia Anniversary is almost here and now it’s the best time to start preparing your store for the massive sales event!
What can you do to make sure you are ready to make the most of the increased traffic and skyrocketing sales this period?
The importance of Seller Score
Your Seller Score is a very precious asset because a good Seller Score will position you for great sales.
- Customers who see it on your product detail pages (it is thus an extra incentive for them to buy a product from your shop if your score is good or on the contrary, it might prevent them from buying from you if your score is poor).
- Jumia to decide if your products deserve increased visibility (because we know you will fulfil the extra orders you will receive thanks to this “boosting” and that you will ship quality products that meet customer expectations) or reduced visibility (because you tend not to ship all the orders you receive and/or ship products not meeting customer expectations so we need to reduce the risk of disappointing them).
Why should you care about your Seller Score now?
Your Seller Score is refreshed on Sundays and is calculated based on your operational performance of the past month so, in order to have the best Seller Score possible when Jumia Anniversary starts, you need to, from today until then to ship on time 100% of the orders you receive & make sure none of those orders have a quality issue (wrong product, used product, counterfeit product) that would force customers to return it.
If you do so, your Seller Score will be at its best for Jumia Black Friday which means that on top of your potential promotions during the campaign your whole catalogue will get an extra boost online and all your product pages will display your operational excellence, which again is an extra incentive for customers to buy your product when they land on its page.
In so many words, below are the main ingredients of a successful Jumia Anniversary
- Attractive Jumia Black Friday deals = price incentive for customers
- Great Seller Score = fulfilment & quality guarantee for customers
- Good product ratings & reviews = word-of-mouth guarantee for customers
- Detailed product pages (description, images) = clear expectations for customer
Tips to improve your Seller Score:
- To make sure your cancellation rate is as low as possible, you need to fulfil all your orders and do it fast (within 48h). Please note customer cancellations do not impact your cancellation rate.
- To make sure your quality return rate is as low as possible, you need to make sure the:
- i) You don’t ship products with inherent defects that will frustrate your customers.
- ii) You have detailed product pages that set the right expectations for your customers.
iii) You pay attention to your product ratings and customer reviews to enhance the quality of what you sell.
Why have I been charged with a “contribution for low Seller Score”?
When your seller score is below 3, a contribution is applied to your account statement due to the extra-operational costs generated by your mistakes (e.g. not shipping an order, shipping a bad quality product) which forces Jumia to step in each time you don’t fully deliver on your customer promise.
Please note that this contribution is always proportional to your sales of the same week (the higher your sales the higher your contribution) and proportional to your Seller Score of the same week (the lower your score the higher your contribution).
Since your Seller Score is refreshed every week, this contribution is also applied on a weekly basis. Click here for more information.
FAQS
-
How do I get support when I have inquiries during Black Friday?
You can contact us via Whatsapp(+234 9062222453) for swift resolution and for other issues you can raise a claim via this Link or by simply clicking on the raise a claim bar on the top left corner of your seller center dashboard.
-
How do I raise a claim?
Simply click on the “RAISE A CLAIM” button at the top left corner of your seller center dashboard and fill the form with the required information or fill the form here.
-
What are the timelines for order fulfillment?
Please ensure all order(s) is/are updated to “ready to ship” within 24 hours of the order dropping on your seller center and the item(s) are dropped off within 24 hours of you setting your order to ready to ship.
-
Why do I need to drop off my items on time?
As always, we want to ensure your customers get their orders quickly. Vendors that drop off their items on time will have a higher delivery success rate and will receive payment faster. All vendors are expected to drop off their Jumia Anniversary Campaign items before 6 pm at all hubs on weekdays.
-
Which drop-off hubs will accept large items?
Jumia defines large items as any item that does not fit into an extra-large Jumia flier. If you have large items (excluding fragile items and items that weigh more than 50kg), please drop them off at one of these hubs:
- Agege
- Jankara
- Trade-fair
- Sura
- Alaba
Please click here for more details.
-
I am out of packaging materials. How can I re-purchase?
Packaging materials can be purchased offline at all the hubs. You can place your order online here
-
When will I get paid for delivered items during the Jumia Black Friday Event?
We will be paying you a day after the end of your statement period.
-
I have a duplicate order on my account, what do I do?
Do not cancel the order. If you do, you will have a higher out-of-stock which could result in a daily order limit. Instead, process one of the orders while you Raise a Claim. The Jumia team will confirm duplicate order(s) on your behalf or cancel the order where applicable. You will then receive a call back within 24 hours if the order is not a duplicate.
-
I dropped off my package, but it’s not showing as shipped on Seller Center.
The warehouse team has adequate manpower to ensure that all the Jumia Anniversary Campaign orders are processed within 24 hours. If an item you dropped off is not processed by 7 am the following morning, please Raise a Claim and attach the signed carrier manifest (proof of drop-off) and include the list of pending orders. We will respond within 24 hours.
-
Why did the price of my item change?
Vendors that have been selected to participate in the Jumia Anniversary Campaign promotions may notice a change in the prices of their items starting at 12 am on the first day of the Jumia Anniversary Campaign Campaign (16th June 2023). This price change is in line with your approved promotion price.
-
Can I change the price of one of my items on sale during the Jumia Black Friday?
Yes, however, you can only reduce the approved sales price. Any other price change can only be done at the end of the promotion or when the promo stock has been exhausted.
-
What do I do when I have an API Error message during order processing?
For orders with API Errors, kindly chat with us on Whatsapp(+234 9062222453) for swift resolution
-
What can I do when my Barcodes don’t scan at the point of fulfilling an order?
Please reprint the invoice and attempt to drop it off the next day. If the timeline for order fulfillment runs out and your barcode is still not scanning, please Raise a Claim. The Jumia team will cancel your order to avoid any unwarranted penalties or charges.
-
What do I do when my items fail QC?
If your items fail QC, we would advise you on changing the item to the right one. There will be no charges.
-
How can I boost my seller score?
You can start boosting your seller score online by
- Ensuring you minimize quality-related returns and cancellation of orders on your store in line with Traffic as a currency.
- Make sure your cancellation rate is as low as possible by frequently updating your inventory on Seller Center and by fulfilling all your orders in a timely manner.
Make sure your quality return rate is as low as possible by ensuring:
- You don’t ship products with inherent defects that will frustrate your customers.
- You have detailed product pages which set the right expectations from the customers.
- You pay attention to your product ratings and customer reviews to enhance the quality of what you sell.
-
What is the expected timeline for delivery of returned items to me?
Returns will be processed as usual with all returned items routed to their hub of origin and re-routed to Agege hub (after 7 days at the hub of origin if not picked up by the seller.)
-
I have both Jumia Express and Non-Jumia Express stock. Will I get a notification for Jumia Express orders on Seller Center?
No, on Seller center, you will get notifications for non-Jumia Express orders only, for processing. However, you will be able to view all shipped orders (Including Jumia express).
-
What is the delivery timeline for the Jumia Black Friday Campaign for customers?
The Jumia Anniversary Campaign is an important sales event! The Jumia logistics team is excited to be delivering millions of orders to customers all over the country in record time. Because of the higher-than-usual sales volume, we have communicated to all customers that the delivery timeline will be prompt.
Jumia Express:
- Lagos,Abeokuta,Ibadan: 1 business day
- Abuja, Port Harcourt,Benin, Warri: 2-4 business days
- All other cities: 4-6 business days
Non-Jumia Express:
- Lagos,Abeokuta,Ibadan: 3-4 business day
- Abuja, Port Harcourt,Benin, Warri: 4-6 business days
- All other cities: 6–8 business days.
For more information click here
If you have any questions, concerns feel free to contact our support team by raising a claim or chat with us on WhatsApp (+234 9062222453).