Frequently Asked Questions (FAQs)
1. What are the metrics that affect my seller score?
2. How do I reach a Seller Score of 5 to get my products boosted for free with TAAC
3. What if I am a new seller?
4.How is my contribution for the Low Seller Score calculated?
5. Where can I see the contribution to Low seller Score?
6. Will I get charged if my Seller Score is below 3 and I have not made any sales?
7. Will I get charged a contribution for low Seller Score every week?
8. How does Traffic as a Currency help Vendors?
9. Are sellers still charged for each late order fulfillment on Jumia?
10. Are sellers still charged for returns?
11. Are ALL return reasons impacting my Seller score?
12. Can I still buy Sponsored Products if I want to boost my visibility?
13. Can my Seller Score be amended if I feel there is an error in the Seller Score calculation?