Step 1
Navigate to the Orders page and filter by Pending or Ready to Ship orders
Step 2
To cancel selected Orders:
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Select the orders (the orders need to be from the same country)
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Select the Action: Cancel selected items
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Click Go
Step 3
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Select a reason from the list
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Click Cancel
Step 4
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Filter by Canceled orders to confirm the change of status
Step 5
To cancel a single Order:
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Click Cancel button on the order to be canceled
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Then back to Step 3
Step 6
To cancel Order Items:
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Expand the order that contains the Order Items
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Click Cancel button on the order item to be canceled
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Then back to Step 3
