JUMIA SMART QUALITY CHECK | CATEGORY CHECKLIST
PHONES, TABLETS, COMPUTERS, AND LAPTOPS
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- Device specification and description label are pasted on the package.
- Specifications on the website are the same as on the device pack (such as brand, colour, size, storage, battery type, dimension, processor speed etc.). e.g A black Tecno android device with specification 5.5 inch, 2Gg ram size, 8gb memory, 8mp camera on the website should be the same as the product to be shipped.
- For phones and tablets, manufacturer’s label indicates sim support (3G, 4G LTE): if included in the web content.
- Delete SKU’s of items with outdated images and create new SKUs for the product. NO price tags and vendor business cards are on the product.
* Colours may not be interchanged. Vendors are advised to create individual colours separately
TV'S AND ELECTRONICS, GAMES AND CONSOLES, AND HOME & OFFICE
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- Equipment specification and description label are posted on the package.
- Specifications on the website are the same as on the device pack (such as brand, colour, size, storage, battery type, dimension, processor speed, colour and prints etc.). 0.9 A Samsung 42-inch TV should be shipped not any other size. – NO price tags and vendor business cards are on the product.
- TV and Electronics – The pair is complete (i.e if the item comes in a pair) e.g. Split AC units e.t.c.
- Games and Consoles: The game playback system is PAL or Multi-system. (NTSC not compatible with our region). Altered Manufacturer’s Cracked Solar Panel.
- The game edition is the same as what is on the website.
- Furniture Item is properly sealed, No bent, broken or loose parts, and no scratches on surface.
- Game rating, series and console type are same.
- Electronics and Power Equipment – Item has no cracks Item is a complete pair (i.e If the item comes in pairs) such as inverters + batteries, generator + battery etc.
- Color may vary should be used for items with multiple colors.
- Delete SKU’s of items with outdated images and create new SKUs for the product.
- * Colours and Prints may not be interchanged
BABY, KIDS & TOYS
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- Item description is the same as what is on the website.
- Equipment specification and description label are pasted on the package.
- NO price tags and vendor business cards are on the product.
- Kid’s Fashion
- Size tags, age and/or manufacturer’s labels is on the product.
- No rough or torn pack
- Item is properly folded with no loose herms, buttons, studs or zippers.
- NO brand, size or colour mismatch.
- Shoes have matching pairs (no two left or right legs) and no signs of the previous use.
- No stains, stench, scar on leather or fabric, nor leakages or damp feel on the package.
- Grooming and Health
- NAFDAC number is printed clearly on the product.
- The seal is intact with manufacturers label/trademark posted on the product.
- Expiry date must be above 3 months for all health and beauty products
- Toys and Games
- No brand or colour Equipment specification
- The game edition is same on the website.
- Batteries are included electric toys (Where applicable)
- * Colours are not be interchangeable. The vendor is required to deliver exactly what is uploaded to the website.
FASHION, HEALTH & BEAUTY, WATCHES & SUNGLASSES AND WEDDINGS
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- Item description is the same as what is on the website (such as Color, Shape, Size etc.) (e.g A pair of shoe of size 43 on the website should be same as the Shoe to be shipped).
- Fragile parts are not loose or broken.
- NO price tags and vendor business cards are on the product.
Fashion Watches Sunglasses, and Weddings
- Size tags, age and/or manufacturer’s label is on the product.
- Item is properly folded with no loose hems, buttons, studs or zippers.
- No broken stitch, open stitch, damage stitch, printing/dyeing/ fabric defect on item.
- Makeup item is not shattered due to fall.
- Shoes have matching pairs (no two left or right legs) and no signs of previous use.
- Shoe sole design, material and color should be same as shown on the website.
- No stain, stench, scar on leather or fabric, nor leakage or damp feel on the package.
- Products come in the manufacturer’s protective case (e.g rings, watches, sunglasses etc.)
- Sequence arrangement and embroidery design match.
- Health and Beauty
- NAFDAC number is printed clearly on the product.
- The seal is intact with manufacturers label/trademark posted on the product.
- Items have expiry date above 3 months for health, hair and skin and consumable products.
- Neither “Shelf Live” or “Expiry Date” is mandatory for US cosmetics product.
- Prints and colours are not interchangeable
SPORT AND FITNESS
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- The product is sealed in manufacturer’s packaging.
- Equipment specification and description label are posted on the package.
- Item description is the same as what is on the website. ((e. brand, color, size)
- The weight of dumbbells on the website should be same as the item to be shipped.
- Dismantled parts are complete for assembling.
- NO rusty or loose metal parts.
- NO price tags and vendor business cards are on the product.
* Prints and colours are not interchangeable
GROCERIES
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- Item description is the same as what is on the website (such as Brand, Color, Size, Measurements, Weights, Flavours etc). e.g. A Milo pack on the website should be same as the Milo pack to be shipped.
- No pest or rodent’s stain, mark or stench etc.
- NAFDAC number is printed clearly on the product.
- The seal is intact with manufacturers label/trademark posted on the product.
- Expiry date must be above 3 months
- Repackaged/Locally made edible must have a NAFDAC number
- The item to be shipped should be the same as what is on the website
* Flavours and fragrances are not interchangeable.
BOOKS, MOVIES & MUSIC
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- No pest or rodent’s stain, mark or stench.
- Item description is the same as what is on the website (such as Book, Movie or CD edition, volume and cover etc.) (e.g a book cover design should be same as the book cover design to be shipped.)
- NO price tags and vendor business cards are on the product.
- * Prints and colours are not interchangeable
TEMPTATIONS
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- The product is sealed in manufacturer’s packaging.
- Device specification and description label are pasted on the package.
- Item description is the same as what is on the website (such as brand, color, size etc.).
- Batteries included (where applicable).
- For clothing, size tags and manufacturer’s labels are on the product.
- NO price tags and vendor business cards are on the product.
- Prints and colours are not interchangeable
TRAVEL BAGS AND LUGGAGE
- No sellotape patch on the packaging.
- Packaging is not rough, dented, damp or torn.
- The product is sealed in manufacturer’s packaging.
- Item description is the same as what is on the website such as brand, color, size etc. (e.g A black bag on the website should be same as the item to be shipped not blue or navy blue.)
- NO dust, mold, torn, broken or loose parts
- NO price tags and vendor business cards are on the product.
- * Prints and colours are not interchangeable
What is the Smart QC (Quality Check) ?
The Quality Control (QC) process is based on checking your products before being shipped and delivered to the customer. This is done to avoid packaging mistakes, wrong item size or color, counterfeit products, and items not matching the product description on JUMIA website, which will affect your store reputation, and increase the percentage of the returns and declined products.
Why is the Smart QC important?
- SMART QC helps to improve vendor delivery success rate.
- To decrease the percentage of the returns and the declined products.
- To gain customers trust and build your store reputation.
- SMART QC helps to ensure great customer experience which would in return result in good reviews and more sales.
Smart Quality Control criteria
- Any new product created will be Quality Checked for the next 30 days. (does not depend on vendor age so both old and new vendors).
- All prepaid orders will always be quality checked.
- All new customer orders will always be quality checked.
- There will be daily random quality check at drop off.
- Any product with at least ONE quality return will be Quality-Checked for the next 90 days. i.e. item returned because it is:
- Wrong i.e. item does not physically match what was ordered.
- Defective i.e. item physically matches what was ordered but package/item is damaged or incomplete or not functional/not usable.
- Used/refurbished.
- Counterfeit.
How should you be prepared for the QC process?
- Pack the order halfway through (Do not seal the package) to avoid consuming more packaging materials.
- Prepare extra packaging material in case needed.
- The quality check will be done randomly on some items.
Charges are to be applied in the following cases during smart QC at the drop-off stations:
Jumia will charge a quality control failure fee for every rejected item at the drop-off hub or warehouse due to quality (wrong, defective, used, refurbished, counterfeit ).
QC failure reason | Charge | Definition | Example |
Wrong item | N3,500 | Fulfilled an item different from what was ordered | If an item is rejected at the drop off point because it does not physically match what was ordered. This applies to wrong color, shape, technical characteristics, brand, swapped invoices. |
Defective item | N3,500 | Fulfilled items not working in line with specifications, items missing parts, broken seals or stains. | If an item is rejected at the drop off point because it is damaged, incomplete, not functional or not usable. e.g. missing item or parts, damaged or broken item/package, stains, stitch defects, misplaced or broken seals, items that do not power on. |
Used/Refurbished item | N50,000 | Fulfilled item(s) that have been previously used | If an item is rejected at the drop off point because it is not new e.g. item looks used/has been used or is refurbished. |
Jumia reserves the right to permanently delist accounts on any occurrence of returned item due to quality ( wrong, defective, used, refurbished).
Exemptions: No exemptions.
NB: Kindly note that all affected product would be delisted except the verified products, and all product would be under consistent check.
Any product with a high overall return or rejection rate will be Quality-Checked for the next 90 days..
– Any vendor with a high-quality return or rejection rate will be Quality-Checked for the next 90 days.