1. How do I raise a claim?
Simply click on the “RAISE A CLAIM” button at the top left corner of your seller center dashboard and fill the form with the required information or fill the form here.
2. What happens if I cannot raise a claim?
If you are unable to raise a claim please call us on 01-8881102 or 01-2772361.
3. What are timelines for order fulfillment?
Please ensure all orders is/are updated to “ready to ship”within 24 hours of the order dropping on your seller center and the item(s) are dropped off within 24 hours of you setting to ready to ship.
4. Why do I need to drop-off my items on time?
Black friday is an important annual sales event! As always, we want to ensure your customers get their orders quickly. Vendors that drop-off their items on time, will have a higher delivery success rate and will receive payment faster. All vendors are expected to drop-off their Black Friday items before 6pm at all hubs weekdays.
5. Which drop-off hubs will accept large items?
Jumia defines large items as any item that does not fit into an extra-large Jumia flier. If you have large items, please drop them off at one of these hubs:
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Agege
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Sura
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Okota
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Trade-fair
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Alaba
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Jankara
Please click here for more details.
6. I am out of packaging materials. How can I re-purchase?
Packaging materials can be purchased offline at all the hubs except:
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Surulere
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Lekki
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Okota
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Alaba
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Festac.