SMART QC Advantages
Smart Quality Control criteria:
|Any new product created will be Quality Checked for the next 30 days. (does not depend on vendor age so both old and new vendors)..|
|Any product with at least ONE quality return will be Quality-Checked for the next 90 days. i.e. item returned because it is:
NB: Kindly note that all affected product would be delisted except the verified products, and all product would be under consistent check.
|Any product with a high overall return or rejection rate will be Quality-Checked for the next 90 days..|
|Any vendor with a high-quality return or rejection rate will be Quality-Checked for the next 90 days.|
|QC failure reason||Charge||Definition||Example|
|Wrong item||N10,000||Fulfilled an item different from what was ordered||If an item is rejected at the drop off point because it does not physically match what was ordered. This applies to wrong color, shape, technical characteristics, brand, swapped invoices.|
|Defective item||N10,000||Fulfilled items not working in line with specifications, items missing parts, broken seals or stains.||If an item is rejected at the drop off point because it is damaged, incomplete, not functional or not usable. e.g. missing item or parts, damaged or broken item/package, stains, stitch defects, misplaced or broken seals, items that do not power on.|
|Used/Refurbished item||N50,000||Fulfilled item(s) that have been previously used||If an item is rejected at the drop off point because it is not new e.g. item looks used/has been used or is refurbished.|
Jumia reserves the right to permanently delist accounts on any occurrence of returned item due to quality ( wrong, defective, used, refurbished).
Exemptions: No exemptions.