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Packaging Guidelines

The packaging quality is the first thing your customer will notice, and it has to give to your customer the right feelings.

INTRODUCTION

Please keep in mind that as mentioned in the Jumia contract, we will conduct tests and audits of the packaging practices of each order and may refuse to ship an order for which the packaging is not matching the Packaging Guidelines.

If your packages are not following the guidelines, the items can be repackaged by Jumia, but you will be invoiced, or the package will be returned to you.

If the orders you send to Jumia are not following the packaging guidelines more than 2 (two) times in one month, you might be charged a penalty.

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Fashion Items

Reduce your quality check failures, customer rejections & returns, and improve your Seller Score thanks to the following guidelines.

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General Merchandise Items

Reduce your quality check failures, customer rejections & returns, and improve your Seller Score thanks to the following guidelines.

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Health & Beauty Items

Reduce your quality check failures, customer rejections & returns, and improve your Seller Score thanks to the following guidelines.

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366.66x183.33

Order Management

How to efficiently fullfil your orders. Learn how to do with our dedicated tutorial.

Coming soon!
366.66x183.33

Order Packaging

The way to request your packaging material. Learn how to do with our dedicated tutorial.

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Track Your Order Deliveries

Keep a full visibility on all your items at any time. Learn how to do with our dedicated tutorial.