Want to retrieve your products from Jumia Express ?

Possible, and simple!

Read this training to help you with this.

To remove your items from Jumia Express, you’ll have to:

    • Create a Return request and

    • Schedule a pick up date at our warehouse

  1. If your return request has been rejected, in most of the cases it is because the products have already been sold on the website between the moment you raised the request and the moment we treated it. In case of further issue,  you can raise a claim here or on the Seller Center (see below)
  2. If the stock you have back at the Warehouse is not as you expected (damaged packaging, missing items), please collect your items and raise a claim here. We will investigate the issue and resolve directly.