What are penalties?
As a Jumia vendor, you agreed with the attached Terms and Conditions to have the right to sell on Jumia. If you don’t respect them, Jumia may apply a penalty to your account.
The objective of penalties is two-fold:
- Protect customers from receiving wrong items and being unsatisfied.
- Protect you from losing sales and potential customers.
How do penalties work?
How to pay?
You don’t have to pay cash a penalty, fees will be directly retained on your Seller Center Account.
Why do you pay?
- Contribution for low Seller Score – applied when a vendor’s seller score is less than 3. Seller score is impacted by Out Of Stock cancellations, Quality Return Rate, and Average customer ratings. The penalty is applied as a percentage of your weekly commission based on how low your seller score is, see breakdown below:
Counterfeit – applied when your product is flagged as a suspected counterfeit product or returned by a customer for being counterfeit. The product(s) are verified to be counterfeit and/or you’re unable to prove the authenticity of the product(s). The product(s) will be delisted and the penalty of 70,000NGN applied.
Please Note: On the second attempt of a counterfeit flag, the store will be permanently delisted.
You disagree with a penalty? Don’t worry we are here to help you!
Raise a claim on the Internet: Click here