Vendors Operational Tips

Black Friday is starting on the 30th of October, and we want to ensure you are prepared. To ensure you are successful in the Black Friday campaign, we will be giving you some tips:

Seller score is the #1 indicator of your online reputation. Maintain a high seller score and increase it before the Black Friday campaign to unleash your potential.
Shipping speed: Ship your orders as fast as possible (even on Saturdays) to ensure faster payments and a positive impact on your seller score
Cancellations: Please ensure your prices are up to date and correct, as we will be unable to cancel orders due to incorrect prices during the campaign.
Smart Quality Check: Process and drop off the right products to prevent your products from failing QC at the hub.
Volume Restriction: Ensure that none of your order(s) are cancelled as ‘out of stock’ to avoid order limitations(PSOL).
Packaging Guidelines: Package all items according to our packaging guidelines.
Click here to view the guidelines.
Packaging Materials: Please ensure you stock up on sufficient packaging materials, using fewer cartons and more unbranded flyers, including bubble wrap and shrink wrap where applicable.
– All televisions should include sufficient styrofoam to protect the top and bottom of the TV from damage during handling, as well as additional styrofoam on the screen-facing side of the carton.
Assortments: Increase your product assortments to drive more sales and perform regular stock updates in the vendor center. You can also utilize the Stock Recommendation feature to monitor your inventory health and restock more efficiently.
Promotions: Please ensure you do not enter your SKUs multiple times, as the system automatically picks the lowest price.
Returns: Pick up your returns from the hubs and our warehouse so that we can have adequate space to accommodate the inflow of items for the upcoming campaign.
Jumia Express: Sell more with less effort and enjoy faster delivery and operational excellence. Follow the steps here to subscribe to the Jumia Express service.
Shop Delisting: To avoid your store being delisted, you need to ensure all necessary documents are provided, no negative balance exceeding two weeks, and avoid poor operational performance, such as not maintaining a high shipping speed, having a high OOS cancellation rate, selling low-quality products, or selling counterfeit or prohibited items.