How can I become Seller on Jumia?
Click
here
to sell on Jumia.
I want to create a new product
Click
here
to create and update your products
I want to create a new brand
Click
here
to know more about the brand management
I want to understand why the creation of my product was rejected
Click here to learn more about content management.
Also, your product might not be live for the following reasons:
1. You might have entered very little details in the description section of the product
2. You might have scored low on content score rating
3. The product may be suspected to be counterfeit, or a restricted product tha cannot be sold on Jumia eg - weapons.
Also, your product might not be live for the following reasons:
1. You might have entered very little details in the description section of the product
2. You might have scored low on content score rating
3. The product may be suspected to be counterfeit, or a restricted product tha cannot be sold on Jumia eg - weapons.
My product is not live: why?
Click here to learn more about content management.
Also, your product might not be live for the following reasons:
1. You probably haven't added quantity to the product you created.
2. You probably haven't added price to the product
3. You probably might have turned off the product with the status button by the side of the product.
4. You probably just created the product and might need to wait at least 24 hrs for the product to sync before it can go live.
Also, your product might not be live for the following reasons:
1. You probably haven't added quantity to the product you created.
2. You probably haven't added price to the product
3. You probably might have turned off the product with the status button by the side of the product.
4. You probably just created the product and might need to wait at least 24 hrs for the product to sync before it can go live.
I want to request a delay to drop-off my order
Reach out to the Seller Support team via WhatsApp on 09062222453 for lightening fast support
I want to confirm details about an order
1. Make sure it's approved in the vendor center. Look at the visibility and quality control statuses to ensure they're both approved. Also, check that your price and stock are updated and the 'active' button is on.
2. If it's approved but you still can't see it, check if you click on the product in the vendor center and it takes you to the website with a different seller. If so, your product is live, but other sellers are also selling it. The lowest price usually gets the buy box. You can find this information in the product details, where it says 'sold by other sellers' and you'll be one of them.
2. If it's approved but you still can't see it, check if you click on the product in the vendor center and it takes you to the website with a different seller. If so, your product is live, but other sellers are also selling it. The lowest price usually gets the buy box. You can find this information in the product details, where it says 'sold by other sellers' and you'll be one of them.
I want to activate my shipment provider
Click here to check the available drop off stations and the working hours. Then contact us by raising a claim to seek advise.
The hub location is not convenient to me: can I change?
Click here to check the available drop off stations and the working hours. Then contact us by raising a claim to seek advise.
I want to know more about order limitations
What actions should I take if the return I received is damaged?
1. Show the agent at the hub and inform the agent to log the rejection for you (ensure they take a picture of the item)
2. Raise a claim attaching the image/video and a detailed explanation of the issue
3. Take the item away with you
4. Wait for a decision to be take by Jumia
2. Raise a claim attaching the image/video and a detailed explanation of the issue
3. Take the item away with you
4. Wait for a decision to be take by Jumia
What does it cost to sell my products on Jumia?
How do I update my payment information, and which documents are mandatory?
What are the reasons that could cause the delay of my payment?
- Incomplete bank account details.
- No bank verification letter or statement of bank account uploaded.
- Negative balance present on your seller center or vendor center account.
- No bank verification letter or statement of bank account uploaded.
- Negative balance present on your seller center or vendor center account.
I want to request the reactivation of my shop
I don't understand how my Seller Score is calculated or how to improve it
I am not selling (enough): why?
Here are the essentials for achieving successful sales:
1. Offer a variety of products that meet customer needs.
2. Provide detailed content with clear photos and competitive pricing.
3. Maintain a Seller Score above 4 to enhance visibility and build customer trust on the website.
4. Participate in our campaigns consistently. Click here to learn more about our current campaign and receive our tips for maximizing your sale Click here to learn more about our current campaign and receive our tips for maximizing your sale
1. Offer a variety of products that meet customer needs.
2. Provide detailed content with clear photos and competitive pricing.
3. Maintain a Seller Score above 4 to enhance visibility and build customer trust on the website.
4. Participate in our campaigns consistently. Click here to learn more about our current campaign and receive our tips for maximizing your sale Click here to learn more about our current campaign and receive our tips for maximizing your sale
