We are excited to announce a significant enhancement to your Vendor Center! We have launched a new system that gives you greater control and flexibility over how you receive your payments.
This update means you can now add and manage more than one payment instrument,, to receive your payouts. This gives you:
- More Flexibility: Link multiple accounts to your profile.
- Preferred Method Selection: Easily choose your preferred payment instrument for each payment.
- Self-Service Setup: Add new payment instruments directly from your Vendor Center, quickly and efficiently.
Important: Account Ownership & Verification
To ensure secure and compliant transactions, any payment instrument you add must belong to you and be registered under the exact same legal name as your seller account. This must match your verified legal documents. Payments cannot be processed to unmatched accounts.
Verification Process & Statuses: Once you submit a new bank account, it will undergo a quick review:
- Statuses: You will see:
- Pending Approval: Under review. Payments cannot be sent to pending accounts.
- Approved: Ready to receive payments.
- Rejected: Requires updates and resubmission.
- Editing: Approved or pending accounts cannot be edited directly. If rejected, you can edit and resubmit.
Important Tip: Managing Accounts
To avoid any payment delays, please make sure to set a payment instrument with an “Approved” status as your preferred payment method.
We have made it simple to set up and manage your bank accounts. Follow our quick visual guide:
This enhancement is part of our commitment to improving your selling experience, helping you manage payments more efficiently and grow your business.
Rejection Reasons
- Please rename the attachment. Only Latin alphabet characters are allowed
- Document not valid/readable.
- Document password encrypted. Remove password.
- Handwritten documents are not accepted.
- Cheques are not accepted.
- Invalid/Closed bank account/RIB/IBAN/Nuban
- Missing bank stamp.
- Missing bank account number/RIB/IBAN/Nuban
- Missing bank name
- Missing phone number
- Missing beneficiary name
- Missing business registration number
- Missing sort code/routing code/bank code
- Remove spaces from RIB/IBAN/bank account number
- Wrong bank account number/RIB/IBAN/Nuban
- Wrong beneficiary name. No special characters allowed.
- Wrong business registration number
- Wrong bank name
- Wrong branch code
- Wrong phone number
- Wrong sort code/routing code/bank code
Need Help?
Contact the support team via our WhatsApp channel or raise a claim via the Claim form
