Our logistics team has been diligently working to ensure timely delivery of your products to our customers, while upholding our promise to you. As part of our ongoing expansion into new regions, we are making an update to our 30-day protection policy, effective December 15, 2024. Please note that, as per the previous policy, the protection does not cover Jumia Express, customer returns, and is limited to failed deliveries only.
Please refer to the details below for the updated policy:
| Location* | Vendor Promise (calendar days) |
| Lagos (except Badagry, Epe, Agbara, Ibeju Ekki, Lakowe) Oyo (except Ogbomoso, Oroki, New Cele)Ogun (except Ilaro-Oke Odan) |
25 |
| All other locations | 45 |
Locations are subject to change, based on road network conditions.
