Stock up on Packaging Materials.
Start ordering here to avoid last minute rush!
Monitor your stock and assortment.
Carry out a regular stock update and update them on seller center too.
Pick up your returns from the hubs so you can add to your stock
Monitor your Operational Performance.
Improve your Seller Score to increase your sales during the event.
The higher the seller score, the higher the chances of sales.
Click here for more information on seller score.
Hire additional staff if needed to process orders in huge volumes.
Are you up to date on our QC guidelines? If not click here
Be reminded of return pickup process, click here for more details.
How do I Raise a claim
Simply click on the “RAISE A CLAIM” button at the top left corner of your Seller Center dashboard and fill the form with the required information or fill the form here.
What happens if I cannot raise a claim?
If you are unable to raise a claim; Kindly call us on 01-8881102 or 01-2772361 between 9am to 5pm from Monday to Friday.
What are timelines for order fulfillment?
Please ensure all orders is/are updated to “ready to ship”within 24 hours of the order dropping on your seller center and the item(s) are dropped off within 24 hours of you setting to ready to ship.
Why do I need to drop off my items on time?
Mobile week is an important annual sales event! As always, we want to ensure your customers get their orders quickly. Vendors that drop-off their items on time will have a higher delivery success rate and will receive payment faster. All vendors are expected to drop-off their Mobile week items before 6 pm at all hubs on weekdays.
Which drop-off hubs will accept large items?
Jumia defines large items as any item that does not fit into an extra-large Jumia flier. If you have large items, please drop them off at one of these hubs:
Please click here for more details.
I am out of packaging materials. How can I re-purchase?
Packaging materials can be purchased offline at all the hubs except: