No – on the contrary, the Jumia Express pricing plan is both simple and affordable. Jumia Express aims to optimise your costs, allowing you to outsource and save on personnel expenses, storage and logistics facilities.
Yes. By storing your products at the Warehouse, we acknowledge their good condition. If you consider they are not in a satisfactory condition at the point of return, we will make payment for the value of the product(s) depending on the damages.
No. Jumia will oversee the shipping and return processes, any failed / mis-delivered items will be returned to your inventory in the Jumia Express Warehouse. Only in the case of quality issues with the product, we will seek to return the item to the vendor.
Yes, you will receive email notifications by which confirm your inbound slot details. If you want the notification sent to any other email address, you have the option to input this on the booking confirmation page.
The Inbound process is efficient and generally takes between 30- 60 mins. It is crucial that you adhere to the inbound time and date originally agreed. Failure to do so, could result in your shipment being rejected.
There is no upper limit for Inbound #s stock or number of inbound requests you do. But our inbound team will review all your requests, and reserve the right to reject them if they don’t comply with Jumia Express’ premium offer.
If your stock is at 0, it means that all your items have been sold. You might want to replenish this stock, so we invite you to create a new Jumia Express request to be able to reinbound this product at the Warehouse.
Of course! Jumia Express is totally flexible. You can contact the Seller Support to request the return of your Jumia Express items, and it will be treated within 5-7 working days. You can go here if you don’t know how to create a return request for Jumia Express.
If you feel you could use a reinforced training, you can come at our office at 109, Adeniyi Jones Road, Ikeja every Tuesday and Thursday. More information here.
If you want to increase your stock available on Jumia Express, you just have to create a new PO request to inbound products at the warehouse. You can go here to see how to create a request for Jumia Express.
We elaborated an algorithm which reviews all prices on our website, looks for similar products and compares prices. The algorithm suggests a price which is the optimal price for your product – you may choose whether to use this price.